Return Policy
Dear Customer,

Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

1. Scope

This return policy applies to all products purchased from delllaptopbattery.co.uk. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

30-Day Money-Back Guarantee

  • Returns are accepted within 30 days from the date of receipt.
  • The product must be in its original condition, with complete packaging and accessories, and must not have any signs of damage or tampering.
  • If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
  • Refund requests without relevant product information (such as original model and issue description) may be denied.

30-Day Exchange Guarantee

  • Exchanges can be requested within 30 days from the date of receipt.
  • Supporting evidence of the product issue (photos or videos) must be provided.
  • Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
  • Requests lacking necessary product details may be denied.

3. Return Process

  1. Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
  2. Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
  3. Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. A tracking number should be provided.
  4. Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

4. Important Notes

  • All returns/exchanges require an RMA request.
  • Unauthorized returns without an RMA number will not be accepted.
  • The RMA number is valid for 30 days from issuance. Returns must be shipped within this period.
  • Refunds typically take 3-5 business days to process, depending on the payment provider.
  • Exchanges are arranged within 2-7 business days after receiving the return.
  • Only the same item can be exchanged. If a different item is required, the original product must be returned for a refund and a new purchase must be made.

5. Fees & Costs

A. Non-Quality Related Returns & Exchanges

  1. Order Not Shipped
    • You may request a full refund with no additional fees.
  2. Order Shipped (Customer subjective reasons: e.g., wrong purchase, no longer wanted)
    • We do not accept customer refusal of delivery. If a package is refused, it will be considered abandoned and no refund will be issued.
    • If the customer wishes to return the item, please contact customer service within 30 days of receipt and ensure the product is unused and in original packaging.
    • Returns will require the customer to bear the following costs:
      1. Original shipping fee
      2. Return shipping fee
      3. 10% restocking fee
  3. Order Shipped (Delivery failed due to customer responsibility)
    • Including but not limited to:
      1. Incorrect address provided
      2. Failure to collect the package on time
      3. Refusal of delivery
      4. Failure to pay customs duties
    • The customer will bear the following responsibilities:
      1. Original shipping fee
      2. For reshipment: Second delivery fee
      3. For order cancellation: 10% restocking fee

Special Note on Package Refusal

  • If a package cannot be returned to the warehouse due to refusal or failure to collect (e.g., because of carrier policies or product/regional restrictions), it will be considered abandoned and no refund will be provided.
  • We will rely on the tracking information and delivery/return records provided by the logistics company. The customer must understand and accept decisions based on these records.

Special Policy for Goods Containing Lithium Batteries (International Parcels)

  • Once shipped, if the package is refused, uncollected, customs clearance is not completed, or duties/fees are unpaid resulting in package destruction, it will be considered abandoned and no refund will be issued.

Special Notice for Brazil Orders

  • If the customer fails to pay duties on time and the package is destroyed by Brazilian customs, all losses will be borne by the customer and no refund will be issued.

B. Quality Related Returns & Exchanges

  1. Due to our error (wrong item, damaged, functional defect)
    • We will bear the following responsibilities:
      • Return shipping fee
      • Reship the correct item free of charge or provide a full refund
  2. Brazil Customs Duty Notice
    • Regardless of the reason for return, all customs duties incurred during purchase are borne by the customer.
  3. Process and Notes
    • Please contact customer service within 30 business days of receiving the item and provide clear photos and a description of the issue.
    • All returns must be approved by customer service. Please obtain the return address before shipping back. Unauthorized returns will not be accepted or refunded.

Special Notes

  • ⚠️ To ensure fair transactions, if a customer unreasonably refuses high-value goods (order value exceeds GBP 200), the platform reserves the right to record such behavior and restrict after-sales service rights, including but not limited to: denial of refund policies, limiting order privileges, and refusal of future services.
  • ⚠️ Bulk purchase orders are not eligible for returns. To prevent abuse and repeated usage, any order of more than 10 units of the same product will be considered a wholesale order. Such orders, once shipped, cannot be returned or exchanged — please confirm the model, quantity, and actual need before ordering.

6. Defective Product Handling

  • Within 30 Days: Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement. Return shipping costs will be covered by us.
  • Within One-Year Warranty:
    • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
    • Supporting evidence (photos/videos) must be provided.
    • Requests without necessary proof may be denied.

7. Additional Terms

  • Shipping fees are non-refundable.
  • If a product is refused upon delivery, a maximum refund of 50% of the order value will be issued.
  • Returns must be received before a refund is processed.
  • For extensions on return deadlines, please contact customer service in advance.

8. Frequently Asked Questions (FAQ)

  • How do I request a return?
    Submit an RMA request form. Once approved, an RMA number will be provided.
  • How long does it take to receive a refund?
    Refunds typically take 3-5 business days, depending on the payment provider.
  • How long does it take to receive a replacement?
    Replacement orders are arranged within 2-7 business days after receiving the return.
  • Which cases are not eligible for returns?
    Products exceeding the return period or those damaged due to misuse.

9. Return Address

Name: RE GBLONA C967224
Address: Leicester Commercial Park Unit 1, Dorsey Way, Enderby, Leicester, GB, LE19 4DB
Phone number: 7760674644