Shipping Methods

We will select a suitable logistics carrier based on the destination country or region, parcel type, and actual operating conditions. Delivery procedures, service methods, and fulfilment routes may vary by country or region due to carrier networks, service levels, local regulations, customs requirements, and last-mile delivery arrangements.

By placing an order, you acknowledge and agree that the actual delivery process and method may be adjusted according to local carrier networks and operating rules.

Parcels are usually delivered to the shipping address provided at checkout. Estimated delivery times are for reference only and do not include delays caused by customs clearance, failed delivery attempts, local holidays, weather conditions, traffic restrictions, policy changes, carrier operational adjustments, or other factors beyond reasonable control.

If door-to-door delivery cannot be completed, the carrier may, according to local regulations and service terms, arrange redelivery, third-party collection, pickup from a collection point or locker, or temporary storage at a designated location. We do not operate pickup warehouses. If direct delivery is not possible, you may need to collect the parcel from a location designated by the carrier.

Remote or restricted areas may be subject to delivery coverage limits, additional charges, or operational restrictions. Door-to-door delivery may not be available in such areas, and the carrier's arrangement shall prevail.

You may request an address change before the order is shipped. After dispatch, address changes depend on the carrier's rules, cannot be guaranteed, and may incur additional fees.

International orders must comply with the customs laws and regulations of the destination country or region. Recipients must cooperate with any required information submission, identity verification, declaration, and payment of applicable taxes or fees.

Carriers or customs authorities may require the recipient to provide documents, identification, or supplementary information and to pay related charges in accordance with local rules.

Customs duties, import VAT, clearance service fees, and other related charges are borne by the recipient and must be paid in a timely manner according to local requirements.

Failure to pay duties or submit required information on time may result in parcel delay, return, detention, destruction, or other handling. Any resulting risks and costs are borne by the recipient.

Special notice for Brazil orders: all customs clearance and import taxes are the recipient's responsibility and must be paid within the required time. Otherwise, the parcel may be returned or handled by local customs.

If any related fees arise, please pay them promptly and keep payment receipts and official documents for follow-up checks or assistance.

Undeliverable parcels: if a parcel cannot be delivered because of an incorrect address, an undeliverable address, no timely response from the recipient, failure to collect within the required time, or failure to complete required actions such as customs clearance or payment, the parcel may be held, redelivered, returned, or handled according to local rules. Any resulting costs or losses are borne by the recipient.

Delivered but not received: if tracking shows the parcel as delivered but you have not received it, please check your doorway, mailbox, and surrounding areas, ask neighbours, family members, reception, front desk, or property management, and review any delivery photo or proof of delivery provided by the carrier. Please contact us as soon as possible and we will assist with the carrier investigation.

We will review the issue based on tracking records and carrier feedback, then provide an appropriate handling solution according to the investigation result, available evidence, and applicable rules.

Failed delivery and return handling: if a parcel cannot be delivered normally, the carrier may hold, redeliver, return, or dispose of it in compliance with local rules. Returned parcels will be handled according to our return and refund policy.

If a parcel cannot be returned because of regulatory restrictions, product attributes, or carrier policy, we will verify and handle the matter based on tracking records and the carrier's handling result.

Responsibility: delivery exceptions, delays, or disputes will be reviewed mainly according to tracking records, carrier feedback, and customs handling results.

Unless directly caused by our intentional misconduct or gross negligence, we are not responsible for losses caused by carriers, customs, or other third parties.

All delivery, customs clearance, and parcel handling are subject to the laws and regulations of the destination country, customs rules, and the carrier's official service terms.

For delays, detention, destruction, confiscation, or other exceptions caused by customs supervision, policy changes, carrier operations, or other third-party objective factors, we will provide assistance within applicable rules but do not assume related liability.

Parcel returns, delivery exceptions, and delivery disputes will be reviewed based on tracking records, carrier feedback, customs handling results, and applicable platform rules.

Customers must provide true and complete shipping information, monitor tracking updates and notifications, and complete pickup, redelivery, customs clearance, payment, or other required actions in a timely manner.

We provide logistics consultation and assistance only within the scope of applicable rules and are not responsible for additional risks or losses caused by regional policies, customs requirements, or carrier operations.